Shelley Hall

Success in today’s business environment depends on how effectively companies can manage the key competencies of sales performance, operational excellence and service quality. Continuous improvement in these competencies also requires skill at change management throughout an organization. Assisting companies achieve maximum performance in all of these areas is the mission of Catalytic Management, a leading boutique consulting firm in New England.

Shelley Hall, President of Catalytic Management, stresses that “business leaders today must focus their management skills on delivering superior customer value by developing customer-oriented approaches to the marketplace that begin with operational excellence and follow through to a true partnership with their customers.”

With more than 25 years of experience, Shelley works to enhance profitability by delivering customer-focused solutions for increasing revenue and improving operational efficiencies. Catalytic Management delivers consulting and training services that are designed to accelerate a company’s growth and drive successful performance. According to Shelley, “success is achieved by placing the needs of your customers at the very heart of every aspect of your business. The customer’s needs should be integrated throughout the organization including how you sell, deliver and service your customers. This dedication is rewarded with higher margins.”

An experienced entrepreneur, CEO and COO who has built, reinvented and turned around companies and divisions, Shelley’s ideas have been published in Women’s Business Journal and IndUs Business Journal, and new articles will be published soon in The Handbook of Business Strategy and the American Management Association.

Shelley is an engaging speaker who delivers content-rich presentations that are customized to her audience. She engages the audience to facilitate learning and to stimulate lively discussion. Presentation topics include but are not limited to:

• Asking for the Business, Turning Your Fears into Dollars!
• Negotiating the Complex Sale
• Building Rapport and Trust with Your Customers, the Key to Profitable Relationships
• Customers Drive Organizational Change: Are You in Control of the Change?
• Building Your Blueprint to Customer Loyalty
• A Promise Made Should Be a Promise Kept: Are You Keeping Your Service Promises?
• Seeking Sustainable, Profitable Customer Relationships: Practicing Great Account Management

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Ken Lizotte

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